Help & Tech Support

REMOTE HELP*
*not all situations may qualify for remote help...
- situations include: 
- Internet connections issues
- any power issues
- Microsoft Outlook issues
- certain virus's
Not all issues can be solved remotely, fees still apply for trying, but if you bring your computer to us, we can discount your instore fee.

Pricing:
Minimum Fee = $49 (include up to 1/2 of connection and/or setup** time)

1 hour = $99
Over 1 hour = $20 per 15 min.
** we highly recommend you preinstall the Rust Desk software beforehand and call us with the "remote address"...this will save you $$$ (see links below) 

Windows Users:   CLICK HERE for direct download

Mac Users:  CLICK HERE   for direct download  click here for instructions

Computer Works Folder:   Click Here  (This folder is typically on your desktop while in for service).

 

• Free Office Suite:   Libre Office . 
  
• Free Antivirus:   Avast   ( Not needed for Windows 10 / 11...free Windows Defender built in)
  
• Free Audio & Video Player:   VLC Player
• Free Ad Blocker for browser:   AdBlockPlus     Something stronger?  Ublock Chrome   Ublock FireFox
• Free Malware detection and removal :  Malwarebytes
• Free Clean Up Junk Files Program:    CCleaner
• Free Photo Backup:   Google Photos   Amazon Photos
• Free Email Program:   Thunderbird   (from Mozilla, makers of Firefox)
• Free PDF Viewer:   Adobe Reader
• Free Disc Defragment Program:    Auslogics   (not needed for SSD drives)
• Free storage drive analyzer (CrystalDisk) test for wear on SSD's 
• Free system information Program:    Belarc    (may be useful in viewing your Office Product Key)
• iTunes
• Internet Speed Test Link
• Coconut Battery for iMac or Macbook (test your iPad and iPhone battery) If under 88%...we recommend a replacement battery
• BitLocker:  Click here to learn how to retrieve your BitLocker Key
• HP EUFI Diagnostics Program  Click here to download

 

Click here to go to our Contact Us page